Enhance your service quality and customer proximity with xsaltec!
The Internet revolutionized our shopping and communication behaviour. The e-commerce quota of global trade grows continuously and the customer dialogue rapidly crosses over to the Internet. Many companies already make use of email and chat as standardized customer service instruments.
xsaltec provides your company an advanced and innovative online consulting solution, containing Video, Chat and VoIP. Offer your website visitors a personal live consulting and emotionalize your online service. You just can win.
Utilize the internet potential as a sales and communication channel
xsaltec gives you an optimized Internet usage for customer service and proactive sales. It provides interested parties and prospective customers a personal real time dialogue with your consultants. Your service team can immediately react on consulting demand and show personality. Build a trustful customer relationship by visualizing your customer service representatives. Your visitor still has the advantage to stay anonymous in that communication.
Facilitate your Internet visitors to get in contact with you
Without detour and inconvenient waiting loop your customer or interested party contacts you by means of xsaltec, e.g. to ask for offered products or services. One mouse click is sufficient for your website visitors to obtain directly a audio-visual online consulting by video chat or VoIP without further costs. Your advantage: A personal online consulting scores especially on consultation-intense products or complex services, because you can respond to your prospective customer more individually.
Present your customer clear advantages
Your customer sees, reads and listens to you – directly, without indirection. Optionally he can request the chat protocol by email, print and file it.
A good opportunity for you, to use xsaltec as a reminder or selling amplifier and for example to introduce quotations and product references. Support prospective buyers to complete an order transaction.
Gain new customers proactively
xsaltec with its build-in user tracking enables you to contact website visitors directly. Do not wait for a visitor to start the dialogue. Overlay a user specific message and offer your assistance, e.g. in a discontinued order process. Use the life-consultation to lead him to order completion.
Optimize your sales result
xsaltec helps you to control sales processes, to improve results and to reduce selling costs. The personal live-consultation will be your key to success because of
- Satisfied customers and website visitors due to immediate and individual consulting
- Improved conversion rate based on customer confidence and continuous high-quality consulting service
- Reduced order and decision process abort quota
- Rapid realization of user requirements lead to a faster supply adjustment
- Opportunity of cross-selling
A comprehensive reporting system supports your measurement of results and keeps records of numerous tracking criteria.
Differentiate from your competition
With audio-visual online-consulting your service offer provides the best facility to distinguish from your competition. xsaltec is the individual solution that permits sustainable differentiation.
Trust an easy-to-use solution and emotionalize your consultation
The online-consulting solution xsaltec is easy to implement in your existing systems. We would be pleased to provide you advice if an ASP or a license model fits best for your purposes.
xsaltec principal items
- xsaltec is an innovative online-consulting solution with video, chat and VoIP by xntrex GmbH
- Per mouse-click you are able to offer a face-to-face and trusting online-consulting without media break
- Your website visitor receives a free of charge and individual consultation be video chat and VoIP, while his anonymity remains protected
- You control your sales process proactively
- A comprehensive user-tracking and reporting system facilitates the optimization of your sales results.
- High quality consulting by direct transfer of additional information on your website visitors screen and cross-selling options
- Reduce the abort quota of buying decisions by effective order transaction support
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